Terms of Use

TERMS OF USE

Last Updated: 26th Aug 2026

Zenzy – operated by Beerupii Innovation Private Limited

Welcome to Zenzy, a mobile application together with its associated platforms, operated and managed by Beerupii Innovation Private Limited, a company incorporated in India as a company limited by shares under the Companies Act, 2013, bearing Corporate Identity Number U62099KA2025FTC213166 and having its registered office at GoodWorks Akshay Tech Park, 3rd Floor, Plot No. 72 & 73, EPIP Zone, Whitefield, Bengaluru – 560066 (referred to herein and on the Platform as “Zenzy”, the “Company”, “we”, “us” or “our”).

To access or use the Platform on any compatible device, you are required to read and accept these Terms of Use (“T&C” or “Terms” or Terms & Conditions or ToU). These Terms constitute a legally binding agreement between you and the Company governing your access to and use of the Services. If you do not understand these Terms, or do not accept any part of them, you must not access or use the Platform or any of the Services.

The Terms incorporate by reference, and must be read together with, (a) the Privacy Notice / Privacy Policy of the Company published on the Platform; (b) the product-specific, supplemental and partner terms referred to in Clause A.4; and (c) the agreements executed by you (and by any co-applicant, guarantor or nominee) for availing any of the Services,. The Company reserves the right to update these Terms from time to time. Your continued access to or use of the Platform following any such change constitutes your agreement to be bound by these Terms as updated or modified.

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, as amended from time to time, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signature.

Part A – General Terms and Conditions

A.1 DEFINITIONS

Unless the context otherwise requires, the words used in these Terms shall have the meanings ascribed to them below.

“Application” or “App” means Zenzy, a mobile application operated and managed by the Company;

“Coins” means the loyalty points issued by the Company under Part D of these Terms;

“Customer(s)”, “you” or “User(s)” means any person who downloads, installs, accesses, uses or browses the Platform and/or who applies for, avails or continues to avail any of the Services available on the Platform, in any manner whatsoever;

“Digital Lending App” or “DLA” means the App and/or any other digital lending application or interface of the Company used to facilitate digital lending by or for the Lenders, as contemplated under the RBI Digital Lending Guidelines;

“DPDP Act” means the Digital Personal Data Protection Act, 2023 together with the rules, regulations and notifications made thereunder, as amended from time to time;

“Fintech Partner” means an entity which has partnered with the Company and the Lender and which acts as a conduit between the Platform and the Lender, thereby enabling you to apply for loan products on the Platform;

“Investment Platform” means a non-banking financial company, bank or other entity regulated by the Reserve Bank of India or the Securities and Exchange Board of India which, subject to its terms, makes available investment products on the Platform;

“Loan Agreement” means all agreements and ancillary documents which the Marketplace Partner may require you to execute before it can sanction a loan in your favour, whether in physical or electronic form;

“Marketplace Partner” means a Partner (including a Partner offering lending, insurance, investment, credit card or other products) to whom your Loan Application or enquiry is submitted or referred through the Loan Marketplace platform, or to whom you are redirected through the H5 referral links and banners displayed on the Platform, and who in each case independently manages your onboarding, processing, underwriting and decisioning on its own platform;

“Online Stores” means the Apple App Store, Google Play Store or any other authentic and authorised online marketplace where the App may be made available by the Company to Users, from time to time;

“Partner” means, individually or collectively, a business partner of the Company which, subject to its terms, makes available Partner Services through the Platform to Users, and includes Regulated Entities, Marketplace Partners and technology and infrastructure providers;

“Partner Service” means, subject to the respective Partner’s terms, products and/or services made available to you by the Partners through the Platform, for example insurance, mutual funds, credit cards, loans and the like;

“Personal Data” means any data about an individual who is identifiable by or in relation to such data, as defined under the DPDP Act, and shall, wherever the context so requires, be read together with the term “Personal Information”;

“Personal Information” means personal information, including sensitive personal data or information, as defined and amended under the Information Technology Act, 2000 and the rules made thereunder;

“Platform” means the Application and/or the Website;

“RBI Digital Lending Guidelines” or “RBI DLG” means the Guidelines on Digital Lending dated September 2, 2022 and the Reserve Bank of India (Digital Lending) Directions, 2025, together with all guidelines, circulars and directions issued by the Reserve Bank of India on digital lending, each as amended, consolidated or replaced from time to time;

“Regulated Entity” or “RE” means a bank, non-banking financial company or any other entity regulated by the Reserve Bank of India and permitted to undertake lending business, which makes available its loan products on or through the Platform as a Marketplace Partner;

“Restrictive Territory” means any State or Union Territory of India in which the offering, facilitation or availing of the relevant loan or financial product through the Platform is prohibited or restricted, or requires a registration, licence or approval which the concerned Regulated Entity or Marketplace Partner does not hold, in each case pursuant to applicable laws in force in such State or Union Territory;

“Services” means and includes the services made available by the Company and its Partners, including downloading, installing, accessing and/or browsing the Platform, applying for, availing and/or continuing to avail any of the products or services made available on the Platform;

“User Data” means and includes all data, details, information (including Personal Information and Personal Data), documents or materials submitted by you on or through the Platform, and all data, documents and information collected by the Company pertaining to you from other sources in accordance with law;

“Website” means the corresponding website of the App which may be developed, managed and/or operated by the Company for the provision of Services.

For the purposes of these Terms, the expression “Users” shall, where the context so requires, also include financial institutions, Regulated Entities and other Partners using the Platform.

Headings used in these Terms are for convenience only and shall not be used to isolate extracts or to misconstrue the interpretation or intention of the Terms, which shall be read as a whole and, where required, in conjunction with the Privacy Policy, disclaimers and other notes on the Platform.

A.2 NATURE OF SERVICES AND OPERATING MODEL

The Company makes the Platform available under a hybrid operating model comprising (a) a Loan Marketplace platform, and(b) H5 Referral Links and Banners, as described below. In respect of both models, the Company acts solely as a technology and service facilitator. The Company is not a bank, a non-banking financial company or a Regulated Entity, does not lend from its own books, does not take any credit decision, and is not a party to any Loan Agreement or to any contract between you and any Regulated Entity or Marketplace Partner. All lending is undertaken solely by the Regulated Entities.

(a) Loan Marketplace platform- The Company enables you to access the Company's Platform, verification of information you have provided, and, subject to the Company determining (in its sole and absolute discretion) that it is appropriate, your ability to submit an application ("Loan Application") for a loan to a Regulated Entity that has partnered with the Company ("Marketplace Partner"). For the avoidance of doubt, the Company is under no obligation whatsoever to reveal to you (including your nominees, heirs and successors) its assessment of your eligibility at any point in time.

You acknowledge that your eligibility to submit a Loan Application shall be determined solely by the Company in accordance with the criteria, algorithms, methodologies, parameters and other requirements applied through the Company’s systems.

The relevant Marketplace Partner may verify the information provided by you, conduct such checks as it considers necessary, including verification of your identity, employment and other relevant information, and obtain or access your credit report, credit references and other information from credit information companies or other authorised sources for the purposes of assessing your eligibility and creditworthiness.

The Company does not guarantee that any loan sought by you will be sanctioned or disbursed by the Marketplace Partner. The Company may undertake a preliminary assessment of the information provided by you solely to determine your potential eligibility and suitability for matching with a Marketplace Partner based on such Marketplace Partner's minimum eligibility criteria. For the avoidance of doubt, such assessment is limited to facilitating the matching process and does not constitute underwriting, credit assessment or final credit decisioning by the Company. The final decision on whether or not to sanction or disburse any loan shall rest solely with the Marketplace Partner and shall be made in accordance with the Marketplace Partner's own credit assessment and decision-making processes and methodologies. The Marketplace Partner shall be free to accept or reject any customer matched or referred by the Company.

The Marketplace Partner may require you to submit such further documentation, information and details as may be required under applicable law and its internal policies prior to taking any decision on your Loan Application. Where the Marketplace Partner decides to grant you a loan, you shall be required to execute a loan agreement with the Marketplace Partner (the "Loan Agreement") recording the terms and conditions of such loan.

You must repay the loan, together with all interest, charges and fees payable to the Marketplace Partner, in the manner prescribed by the Marketplace Partner and as and when such amounts become due. The Company's role is limited to facilitating your connection with the Marketplace Partner, and the Company's Services in respect of the relevant Loan Application shall end once you are connected with the Marketplace Partner.

Separate Transactions and No Handling of Funds: You acknowledge that any loan disbursed under the Loan Agreement is a distinct transaction solely between you and the Marketplace Partner and is independent of the Company's Services. The Company does not sanction, disburse, receive, collect, hold, process or otherwise handle any loan amount, repayment, interest, charges or other amounts payable by you to the Marketplace Partner. All disbursement of the loan and repayment of the loan, together with any interest, charges, fees or other amounts payable in connection with the loan, shall be made directly between you and the Marketplace Partner through the channels and in the manner prescribed by the Marketplace Partner. Any dispute between you and the Marketplace Partner in relation to the loan, including its sanction, disbursement, repayment, interest, charges or fees, shall be directly settled between you and the Marketplace Partner, and you shall not include or seek to include the Company in such dispute.

(b) H5 Referral Links and Banners

For certain Partners (including but not limited to lending and non-lending Partners), Zenzy displays banners, links, or H5 pages within the App. On clicking such banner or link, You will be redirected — via a UTM-tagged link — to that Partner's own landing page to directly avail their product or service.

Zenzy does not share any of Your personal information with the Partner in this flow. Any information You subsequently provide is provided by You directly to the Partner on their own platform, governed by that Partner's terms and privacy policy.

Zenzy's role is limited to displaying the referral link. Zenzy is not a party to, and has no involvement in, any application, transaction, or agreement You enter into with the Partner thereafter, and the Service (in respect of that Partner) ends the moment You are redirected.

Zenzy shall have no liability to You or the Partner in connection with any resulting transaction.

Zenzy does not control, endorse, or guarantee the products, services, eligibility criteria, or conduct of any Partner, and shall not be liable for any loss, damage, or claim arising from Your engagement with a Partner. (c) Additional Services. The Company may, from time to time, offer or facilitate additional products, services or benefits, in partnership with relevant Partners (collectively, “Additional Services”). The applicable Terms and Conditions may be updated from time to time, as and when relevant, to reflect such Additional Services.

You acknowledge that the Company’s role is limited to providing the technology platform. All rights, obligations, claims and remedies in respect of any loan or Partner Service lie solely between you and the concerned Regulated Entity or Marketplace Partner, and you shall have no claim against the Company in respect thereof.

A.3 ACCEPTANCE OF TERMS

By downloading, installing, accessing, browsing, registering on or using the Platform, or by clicking “I Agree”, “Accept”, “Proceed” or any similar affirmative action on the Platform, you unconditionally accept and agree to be bound by these Terms, the Privacy Policy and all disclaimers, notices and policies published on the Platform. If you do not agree, you must refrain from using the Platform.

All Services are subject to applicable laws, government notifications and the rules, regulations and guidelines issued by the applicable regulatory bodies. The Company reserves the right, at its sole discretion, to change, modify, add to or remove portions of these Terms, or to update the Platform and the Services, at any time. You are advised to visit this page regularly. Your continued access to or use of the Platform and the Services shall constitute your acceptance of the changes.

A.4 SUPPLEMENTAL AND PRODUCT-SPECIFIC TERMS

Supplemental terms may apply to specific Services, products, offers, campaigns or promotions, and such supplemental terms will be disclosed to you in relation to the applicable Service. Supplemental terms are in addition to, and shall be deemed to form part of, these Terms for the purposes of the applicable Service. In the event of a conflict with respect to the applicable Service, the supplemental or amended terms shall prevail over these Terms.

Without prejudice to the foregoing, and for the avoidance of doubt: (i) in respect of any loan, the Loan Agreement executed with the Regulated Entity shall prevail over these Terms; (ii) in respect of any Partner Service, the terms of the concerned Partner shall prevail in relation to that product or service, while these Terms shall prevail in relation to the Platform and the facility of access made available through it; and (iii) in respect of any matter concerning the processing of Personal Data, the Privacy Policy shall prevail.

A.5 ELIGIBILITY AND CONDITIONS PRECEDENT

You represent, warrant and undertake, on a continuing basis, that:

(a) you are a natural person who has attained 18 (eighteen) years of age, are of sound mind and health, are competent to contract under the Indian Contract Act, 1872, and are not disqualified from contracting under any applicable law;

(b) you are a citizen of India and ordinarily resident in India;

(c) you are a human being; any use of the Platform by ‘bots’, emulators, automated tools, scripts or similar methods is not permitted;

(d) you are solvent, no insolvency, bankruptcy or similar proceeding is pending or threatened against you, and there exists no event of default (actual or potential) under any facility availed by you;

(e) all information, documents and primary or secondary evidence furnished by you to the Company, any Regulated Entity or any Partner are true, correct, complete and up to date, and all representations and warranties made by you anywhere on or through Zenzy, whether in any form or otherwise, are and shall remain true;;

(f) you are not a resident of, and are not accessing the Platform from, a Restrictive Territory in respect of the relevant product; and

(g) you shall not use the Platform for any game, contest, wagering or gambling activity of any nature.

If you violate any of these Terms, or violate any agreement entered into through the medium of the Platform, or if the Company discovers that you are not competent to enter into a legally binding contract or to avail the Services sought, the Company may terminate your registration, delete your account and profile together with any content or information on the Platform, and/or prohibit you from using or accessing the Platform at any time in its sole discretion, with or without notice.

Satisfaction of the above conditions does not entitle you to any loan or Partner Service. Eligibility for any loan is determined solely by the Regulated Entity in accordance with its own credit policy, and eligibility for any Partner Service is determined solely by the concerned Partner.

A.6 USER ACCOUNT

A.6.1 To access the Services, you are required to sign up and create an account on the Platform (the “User Account”) and to provide such information and details as are more particularly described in the Privacy Policy. The App is deemed to be in use when it is loaded into the temporary or permanent memory of your device. If you revoke any permission which is mandatory for the functioning of the App, your use of the App may be limited or restricted.

A.6.2 The information provided by you for creating the User Account and for availing any Service must at all times be accurate, correct, complete and current. You shall forthwith notify the Company of any change in the information furnished at the time of registration or for availing any Service. You shall remain solely liable for the information provided and shall defend and indemnify the Company and its Partners against all consequences arising from or in connection with its correctness, completeness or accuracy.

A.6.3 Upon the Company gaining knowledge of, or having reasonable suspicion of, the information provided by you being wrong, inaccurate, incomplete or misleading, the Company may forthwith suspend or terminate your User Account without notice, suspend the ongoing Services, and/or take such other action as it may deem fit, including reporting the matter to the concerned Regulated Entity, Partner or law-enforcement authority.

A.6.4 Unless otherwise permitted by the Company in writing, you shall create and operate only one User Account. You are solely responsible for maintaining the confidentiality and security of your User Account, credentials, one-time passwords and transaction PINs (if any), for restricting access to your device, and for all activities that occur under or through your User Account. You must inform the Company immediately if you have reason to believe that your credentials have become known to any other person or are being, or are likely to be, used in an unauthorised manner.

A.6.5 You may access and update most of the information provided by you through the profile or dashboard section of your User Account, or by writing to the Company at support@getzenzy.com. The right to use the Platform is personal to you and is not transferable to any other person or entity. This is without prejudice to your rights of access, correction, completion, updating and erasure under the DPDP Act, which are dealt with in Clause A.18 and in the Privacy Policy.

A.6.6 The Company reserves the right to accept, reject, suspend or cancel your registration on the Platform or for any Service, without prior notice, intimation, obligation or liability, subject to your subsisting obligations to any Regulated Entity or Partner.

A.7 LICENCE AND ACCESS

You unequivocally and irrevocably acknowledge that the Company, throughout the world, owns and/or controls all intellectual property rights, legal right, title and interest in and to the Platform including its underlying works, whether registered or not.

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sub-licensable and revocable licence to download, install, access and use the App in India, solely in connection with your personal, non-commercial use of the Services. Anything not expressly granted under this licence is specifically reserved by the Company.

This license does not permit you to download any material from the Platform (other than page caching), or to modify it or any portion of it; nor does it permit any resale or commercial use of the Platform or its contents, any downloading or copying of account information for the benefit of any person other than yourself, or any use of data mining, robots or similar data gathering and extraction tools. Any unauthorised access to the Platform or to any network, server or computer system connected to the Platform, and any attempt to modify, adapt, translate or reverse engineer any part of the Platform, or to re-format or frame any portion of the pages of the Platform, is prohibited. No portion of the Platform (including any copyrighted material, trademarks or other proprietary information) may be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without the express written consent of the Company. Any unauthorised use of the Platform shall automatically terminate the permission and revoke the licence granted by the Company.

You shall download the App solely through the Online Stores and shall not use any other website or portal for downloading the App. While the Company may, at its sole discretion, provide maintenance, support, updates or upgrades from time to time, it is under no obligation to do so. If you choose not to update or upgrade the App, certain features or functionality may become inaccessible to you, and you shall nonetheless be bound by any revised terms or policies released in an updated version.

A.8 LICENCE RESTRICTIONS AND PROHIBITED USES

You, either individually or in conjunction with or through any third party, agree and undertake not to:

1. use the Platform or the Services for committing or perpetrating any fraud, embezzlement, money laundering, financing of terrorism or any other illegal activity;

2. disassemble, decompile, reverse engineer, adapt, create derivative works from, reproduce, duplicate, copy, sell, resell, lease, time-share, lend, rent, distribute, publicly display, transmit, stream, broadcast or otherwise exploit the Platform, the Services or any portion of the source code thereof;

3. restrict or inhibit any other authorised User from using the Platform, or disrupt the normal accessibility, functionality or flow of the Platform, its servers or connected networks;

4. “frame” or “mirror” any part of the Platform without the Company’s prior written authorisation;

5. collect, track, harvest or data-mine information about other Users of the Platform without their express consent;

6. engage in spamming or flooding, or spam, phish, pharm, pretext, spider, crawl or scrape the Platform;

7. permit or assist any person to use the Platform through your username, password or credentials, or provide any third party with access to the Services;

8. remove any copyright, trademark or other proprietary rights notice contained in or on the Platform, or infringe the intellectual property rights of the Company or of any third party;

9. use any device, application or process to retrieve, index or in any way reproduce or circumvent the structure or presentation of the Platform;

10. submit false or misleading information, impersonate any person or entity, provide information or details belonging to another person to which you have no right, or forge headers or otherwise manipulate identifiers to disguise the origin of any content transmitted through the Platform;

11. transmit or make available any software or material containing viruses, Trojan horses, worms, time bombs or any other computer code, file or programme designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment, or which will or may affect the operation or security features of the Platform or the internet;

12. upload, post, comment, e-mail, transmit, store or otherwise make available any content which is harmful to a child, unlawful, harassing, threatening, harmful, tortious, defamatory, libellous, abusive, violent, obscene, vulgar, pornographic, paedophilic, explicit, invasive of another’s privacy (including bodily privacy), hateful, blasphemous, disparaging, racially or ethnically objectionable, encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;

13. harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against any person on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;

14. upload, post, e-mail, transmit or otherwise make available any unsolicited or unauthorised advertising, promotional material, “junk mail”, “spam”, “chain letters”, “pyramid schemes” or any other form of solicitation;

15. make any speculative, false or fraudulent transaction, or any transaction in anticipation of demand;

16. violate any international, federal, state, provincial or local law, regulation, rule or ordinance, or any contractual obligation to which you may be bound; or

17. threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States or public order, or cause incitement to the commission of any cognizable offence, or prevent the investigation of any offence, or insult any other nation.

In the event the Company suspects any of the above, it reserves the right to terminate your use of the Services or the Platform, or to take such other action as it may deem fit in this regard.

A.9 MONITORING OF THE PLATFORM AND YOUR ACCOUNT

The Company has the right and liberty to monitor the content of the Platform and your activity at all times, including the information provided in your User Account. Such monitoring is necessary to determine the veracity of the information provided by you and to ensure that every User remains in compliance with these Terms. The Company shall also have the liberty to remove any objectionable content which is in contravention of these Terms, and to share information on a need basis with governmental or regulatory authorities, courts, regulators, law-enforcement agencies, quasi-governmental authorities, judicial authorities and quasi-judicial authorities, in accordance with the procedures laid down by the law for the time being in force in India.

Any such monitoring, retention and disclosure shall be carried out in accordance with the DPDP Act, the Information Technology Act, 2000 and the Privacy Policy, and shall be limited to what is necessary and proportionate for the stated purpose.

A.10 SUSPENSION AND TERMINATION

The Company may suspend or terminate your User Account or your access to the Platform in any of the following events: (a) you breach any provision of these Terms; (b) the Company is required to do so under applicable law or by any regulator, Regulated Entity or Partner; (c) the Company chooses to discontinue the Services or to discontinue operating the Platform; (d) the licence granted to use the App expires; (e) any abuse or unfair use of your User Account; or (f) use of your User Account for any immoral purpose or any purpose actionable under law.

The Company may cease providing the Services and may terminate your use of them at any time, without giving notice of termination to you. Unless the Company informs you otherwise, upon any termination (a) the rights and licences granted to you under these Terms will end, and (b) you must stop using the Platform forthwith. The Company reserves the right to suspend or cease providing any Service and shall have no liability or responsibility to you in any manner whatsoever if it chooses to do so.

Termination shall not affect (i) your subsisting obligations to any Regulated Entity or Partner; (ii) any accrued rights or liabilities of either party; or (iii) any provision of these Terms which by its nature is intended to survive termination.

A.11 CONTENT ON THE PLATFORM AND LINKS TO THIRD-PARTY SITES

The Company makes no representation or warranty as to the accuracy, truthfulness, correctness, completeness, legality or nature of the material, data and information published on the Platform, including data files, text, offers, invitations to offer, advertisements, comments, third-party communications, facts and figures, software, code, audio, video or images (collectively, the “Content”). The Content should not be regarded as an offer, solicitation, invitation, advice or recommendation to buy or sell any financial or other product or service. Provision of all financial and other products and services is subject to the approval and terms and conditions of the providers of such products and services.

The Platform may redirect you to third-party webpages, websites, mobile sites, portals and applications, and may contain links to other websites or applications owned and operated by third parties (“Linked Websites”). Linked Websites are not under the control of the Company. The Company makes no representation or warranty in respect of, and shall not be responsible for, the content, products or services of any Linked Website, or its terms and conditions, privacy policy or activities.

The Company accepts no responsibility for advertisements contained within the Platform. Such Linked Websites and advertisements are provided “as is” for your convenience only, with no warranty, express or implied, in respect of the information provided within them. The inclusion of any link does not imply any endorsement or recommendation by the Company of the relevant third party, advertiser or its products or services. You shall independently refer to the relevant advertiser for all information regarding the advertisement and its products or services, and you agree that the Company shall be released from any liability arising out of or in any way connected with such interaction. You further consent and agree that the content provided on the Website and the App shall be synced and shall be available in both media.

Your access to or use of any Linked Website is entirely at your own risk, and in the event of any dispute or complaint in respect of a Linked Website or its activities, negligence or fraud, your remedy shall lie solely against that Linked Website and not against the Company.

A.12 USER GENERATED CONTENT, COMMENTS AND FEEDBACK

“User Generated Content” means any information generated or encountered through your use of the Services, such as data files, device characteristics, written text, software, music, graphics, photographs, images, sounds, videos, messages and other like material. All User Generated Content is the sole responsibility of the person from whom it originated. You, and not the Company, are solely responsible for any User Generated Content that you upload, download, post, e-mail, transmit, store or otherwise make available through your use of the Services. The Company does not control User Generated Content and does not guarantee its accuracy, integrity or quality. You are responsible for backing up, to your own device, any important document, image or other User Generated Content which you store or access through the Services. The Company shall use reasonable skill and due care in providing the Services, but does not guarantee or warrant that any User Generated Content stored or accessed through the Services will not be subject to inadvertent damage, corruption or loss.

If, at the Company’s request or otherwise, you send any creative idea, suggestion, proposal, plan, contest entry, review, rating, testimonial or other material (collectively, “Comments”), you agree that the Company may at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use such Comments in any medium. The Company shall be under no obligation (i) to maintain any Comments in confidence, (ii) to pay any compensation for any Comments, or (iii) to respond to any Comments. You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right, and will not contain any libellous, unlawful, abusive or obscene material or any malware. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead the Company or any third party as to the origin of any Comments.

You license to the Company and its service providers all Content that you provide through or to the Services, and the Company and its service providers may use, modify, display, distribute and create new material using such Content in order to provide the Services to you. The Company and its service providers may also use, license, reproduce, distribute and disclose aggregated, anonymised and non-personally identifiable information derived from your use of the Services, provided that such use is consistent with the DPDP Act and the Privacy Policy and that such information cannot reasonably be used to identify you. As between the Company and any third-party service provider, the Company owns your confidential account information.

A.13 NETWORK ACCESS, DEVICES AND SECURITY

You are responsible for obtaining the data network access necessary to use the Services. Your network provider’s data usage rates and fees will apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware and devices necessary to access and use the Services, and any updates thereto. The Company does not guarantee that the Services, or any portion thereof, will function on any particular hardware or device. The Services may be subject to malfunctions and delays inherent in the use of the internet and electronic communications.

You further agree that you shall be solely liable for any third-party cyber-attack which you may experience while accessing the Platform or any Service if you knowingly or negligently (i) grant any other person access to your User Account or the App, (ii) permit any other person to transact on your User Account or the App, or (iii) transact on any other person’s behalf or at their direction, whether by sharing one-time passwords or otherwise.

A.14 COMMUNICATIONS, CONSENT TO BE CONTACTED AND LEAD SHARING

You acknowledge and agree that the Company, being a digital marketplace and referral platform, shall, in respect of the Loan Marketplace platform only, have the right to pass on the leads of interested Users to Regulated Entities, Marketplace Partners and partnered brands associated with loans, credit cards, insurance, investment and other financial products, once you have expressed interest in the relevant product or service. You further agree to receive communications by way of calls, SMS, WhatsApp, e-mail, in-app notifications and other modes of communication from the Company and from such Regulated Entities, Marketplace Partners, banks and financial institutions in respect of such products and services, and you consent to receive all information, reports, statements and announcements at the contact details provided by you.

Such lead sharing and communication shall be undertaken only on the basis of your itemised consent obtained in accordance with the DPDP Act and recorded with an auditable trail, and shall be limited to the categories of recipients notified to you in the Privacy Policy. You may withdraw your consent at any time in the manner set out in the Privacy Policy, and the Company shall, within a reasonable period, cease such communication, save that (i) withdrawal shall not affect the lawfulness of processing carried out before the withdrawal; (ii) service, transactional and regulatory communications relating to any product already availed by you shall continue; and (iii) communications by a Regulated Entity or Marketplace Partner in relation to a product availed by you shall be governed by its own privacy policy and consent framework.

You confirm that the consent recorded above shall override any registration by you under the National Do Not Call Registry / National Customer Preference Register, to the extent permissible under the Telecom Commercial Communications Customer Preference Regulations and applicable law, and shall constitute your express consent for the purposes of such regulations.

A.16 PROPRIETARY RIGHTS OF THE COMPANY

You acknowledge that the Company is the owner of all rights, title and interest, including all intellectual property rights, in the Content, the Platform, the Services, the logos, trade names, brand names, designs and all software used in connection with the Platform, save for the names, logos, marks, creatives and other content of the Partners, which are displayed on the Platform under licence from, and remain the property of, the relevant Partner. The display of any proprietary logo, service mark or trademark on the Platform does not grant you any licence to use the same, and any unauthorised use may violate applicable intellectual property laws.

All legal rights, including intellectual property rights, in all enhancements, upgrades, patches or fixes made by the Company on the Platform, whether or not premised wholly or partly on inputs, advice or suggestions provided by you, shall vest solely and exclusively with the Company. You agree not to dispute any such right and, if required under law, to assign all rights and title to which you may be entitled in favour of the Company on demand and without delay.

A.17 CONFIDENTIALITY

In the course of your dealings with the Company, either party may share with, or provide the other access to, its confidential and proprietary information (“Confidential Information”). Confidential Information may be disclosed orally, visually, in writing (including graphic material) or by way of consigned items, and includes, without limitation, the Services, documentation, third-party materials, business plans, business forecasts, financial information, customer lists, development and design details, specifications, patents, copyrights, trade secrets, proprietary information, methodologies, techniques, sketches, drawings, models, inventions, know-how, processes, algorithms, software programmes and software source documents. The receiving party agrees to take all reasonable security precautions — at least as great as those it takes to protect its own confidential information — to protect the secrecy of the Confidential Information, and shall not divulge it, directly or indirectly, to any person, firm, corporation, association or entity for any purpose whatsoever, nor make use of it, without the prior written consent of the disclosing party.

This Clause shall not apply to information which is or becomes publicly available otherwise than through a breach of these Terms, which is independently developed by the receiving party, or which is required to be disclosed under applicable law or by any court, regulator or governmental authority, provided that, where permissible, the disclosing party is given prior notice of such disclosure. This Clause shall survive the termination of these Terms.

A.18 DATA PROTECTION, CONSENT AND YOUR RIGHTS (DPDP ACT, 2023)

The Company processes your Personal Data in accordance with the DPDP Act and the Privacy Policy. In respect of processing carried out for the Company’s own purposes, the Company acts as a Data Fiduciary.

The Privacy Policy summarises all types of information collected from you by the Company and its Partners, the manner in which it is shared with other third parties and Partners, the purpose of collection for each, whether the provision of such information is mandatory or optional for availing the Services, the retention period, and the parties that have access to and store such information.

Your Personal Data is collected for specified and lawful purposes connected with the Services, including registration, facilitating the submission of your Loan Application or enquiry, grievance redressal, fraud prevention and detection, and compliance with legal and regulatory obligations, and is limited to what is necessary for such purposes. You consent to the sharing of your User Data with Regulated Entities, Marketplace Partners and the Company’s technology and infrastructure service providers, strictly for the purposes set out above and subject to their respective privacy policies.

Subject to and in the manner provided under the DPDP Act and the Privacy Policy, you have the right to access, correct, complete, update and erase your Personal Data, to grievance redressal, to nominate another individual to exercise your rights, and to withdraw your consent. Withdrawal of consent may result in the Company being unable to provide some or all of the Services; such withdrawal shall not affect the lawfulness of processing carried out before the withdrawal, nor any processing required for compliance with applicable law.

Your Personal Data is retained only for as long as is necessary for the purposes set out above or as required under applicable law (including the record-retention and KYC requirements applicable to the Regulated Entities), following which it is erased in accordance with law. Data collected through the App is stored on servers located in India. In the event of a personal data breach, the Company will act in accordance with the DPDP Act. This Clause is a summary only and is supplemented by, and must be read with, the Privacy Policy, which forms an integral part of these Terms; in the event of any conflict on matters of data protection, the Privacy Policy shall prevail.

A.19 DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY

Your use of the Services and the Platform, and your use of or reliance on all information and Content (including that of third parties) included in or accessible from the Platform, is at your sole risk. The Services, information and Content are provided on an “as is” and “as available” basis. The Company expressly disclaims all warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

You acknowledge that certain risks are inherent in the transmission of information over the internet. While the Company employs industry-standard information security measures and commercially reasonable system security measures to protect the Services from viruses and malicious attacks, the Company does not represent or guarantee that the Services will be free from loss, corruption, attack, viruses, interference, hacking or other security intrusion, and disclaims any liability relating thereto to the extent that such loss, corruption, attack, virus, interference, hacking or other security intrusion occurs despite the Company’s use of such information security measures. Except as expressly set out in this Clause, the Company makes no representation, warranty, covenant or agreement that its security measures will be effective, and neither the Company nor its affiliates shall have any liability for the breach of its security measures or for the integrity of its systems or servers, unless caused by the wilful misconduct or gross negligence of its employees.

You further acknowledge that the Services are not intended or suitable for use in situations or environments where the failure or time delay of, or errors or inaccuracies in, the content, data or information provided by the Services could lead to death, personal injury or severe physical or environmental damage.

Without prejudice to the foregoing, and to the maximum extent permitted by law, the Company makes no representation, warranty, guarantee or assurance of any kind, and shall not be liable, in respect of:

(a) the grant, sanction, approval, rejection, pricing, terms, tenor, disbursal, servicing, collection or recovery of any loan or credit facility, all of which are determined solely by the Regulated Entity in its sole and absolute discretion;

(b) the accuracy, completeness, timeliness or reliability of any credit score, eligibility indication, offer or quote generated, computed or provided by any Regulated Entity, Marketplace Partner or third-party service provider, none of which constitutes financial, credit, investment, tax or legal advice or a guarantee of sanction;

(c) the acts, omissions, defaults, negligence, fraud, misconduct, solvency or performance of any Regulated Entity, Marketplace Partner, or of any technology or infrastructure provider;

(d) the availability, continuity, security, integrity or uninterrupted or error-free functioning of any application programming interface, integration, third-party system, network or infrastructure, including any downtime, latency, failure, suspension or discontinuation thereof;

(e) any loss, corruption of, or unauthorised access to or disclosure of, data occurring at or attributable to any Regulated Entity, Marketplace Partner or third-party service provider outside the Company’s direct control; and

(f) any transaction, disbursal or repayment being delayed, declined, reversed, mis-directed or unsuccessful for any reason whatsoever, or the results, outcomes or expectations that you may seek to derive from the use of the Platform or the Services.

Any advice, information, indication, score or content made available on or through the Platform is for your reference only, does not constitute a solicitation, offer or recommendation to avail any product or service, and shall not be relied upon as professional advice. No oral or written information or advice given by the Company or its representatives shall create any warranty not expressly stated in these Terms. This Clause shall survive the termination of these Terms.

A.20 ACKNOWLEDGEMENTS

You acknowledge that the Company is a technology platform which brings Users, Regulated Entities and Partners together, and that the Company is not engaged in the grant of any loan, in borrowing any money, or in providing any financial product from its own books. You acknowledge that the availing of any financial product is a matter entirely between you and the concerned Regulated Entity or Partner, and that neither the Company nor its affiliates, contractors, employees, officers, directors, agents, licensors or partners has any interest in any financial product procured by or for a registered User. You acknowledge that the Company will not be responsible for any claim or damage arising out of the use of any financial product, and that the Company in no manner warrants or guarantees the performance of any third-party service provider providing services through the App. You acknowledge that the Company in no manner guarantees that Users have provided true and correct information on the App, that it is your responsibility to verify information about any person on the Platform, and that the Company is in no manner liable if such information is untrue or incorrect. You acknowledge that the Company is in no manner responsible for any claim of money or damages in the event that any person fails to grant a loan, fails to repay a loan, misrepresents their financial status, or commits fraud, cheating or any other illegal act.

A.21 INDEMNITY

You agree to indemnify, defend and hold harmless the Company and its affiliates, officers, directors, agents and employees (the “Indemnified Parties”) from and against any and all claims, causes of action, demands, recoveries, losses, damages, fines, penalties, costs and expenses of any kind or nature, including reasonable attorneys’ fees, arising out of or related to: (i) your breach of these Terms; (ii) your violation of any applicable law; (iii) infringement of any third-party right; (iv) your use of or access to the Platform and the Services; (v) your default, negligence or fraud in honouring your agreements with any Regulated Entity or Partner; (vi) any claim that User Generated Content submitted by you caused damage to the Company or to any Partner; (vii) any breach by you of any rule mandated by the Reserve Bank of India or of any other central or State law, rule, byelaw or regulation applicable to the Services; or (viii) any act or omission on your part which is actionable under law or which brings any claim or liability upon the Company or its Partners.

Your indemnification obligations under this Clause shall survive the termination of these Terms and your use of the Services.

A.22 LIMITATION OF LIABILITY

Neither the Company nor its directors, officers, employees, representatives, affiliates, Partners or service providers shall be liable, whether in contract, tort (including negligence) or otherwise, for any direct, indirect, incidental, special, punitive, consequential or exemplary damages, including damages for loss of profits, business, contracts, revenues, goodwill, reputation, use or data or other intangible losses (even if advised of the possibility of such damages), resulting from: (a) the use of, or the inability to apply for or avail, the Services; (b) the inability to access or use the Platform; (c) any failure or delay in providing the Services or access to the Platform for any reason; (d) any performance or non-performance by the Company; (e) any damage to, or virus infecting, your device or other property, including data loss; (f) the cost of obtaining substitute goods and services; (g) unauthorised access to or alteration of your transmissions or data; (h) statements or conduct of any person on or through the Services; (i) server or system failure; or (j) any other matter relating to the Services.

Notwithstanding anything to the contrary in these Terms, the total cumulative liability of the Company to you for all claims and causes of action, at single or multiple instances and at all points in time, shall not exceed the lower of (i) Rs. 1,000/- (Rupees One Thousand only), and (ii) the aggregate amount, if any, actually paid by you to the Company for the Service giving rise to the claim in the 12 (twelve) months immediately preceding the date on which the cause of action arose.

You acknowledge that the fees (if any) charged in connection with the Services have been determined in reliance upon the disclaimers, indemnities and limitations of liability set out in these Terms, that these allocations of risk form a fundamental and essential basis of the bargain between you and the Company, and that the Company would not provide the Platform or the Services without them. Nothing in these Terms shall exclude or limit any liability which cannot be excluded or limited under applicable law; where the Company’s liability cannot be wholly excluded, it shall be limited to the maximum extent permitted by law. This Clause shall survive the termination of these Terms.

A.23 FORCE MAJEURE

The Company shall not be liable for any damage, loss, failure to provide the Services, unavailability or inaccessibility of the Platform or any Partner Service, deficiency in the provision of the Services, or breach of any obligation, resulting directly or indirectly from acts of God or nature or from forces or causes beyond its reasonable control, including epidemic, pandemic, bio-hazards, disease, outbreak, war, hostilities, terrorist attack, government orders or advisories, lock-downs, lock-outs, strikes, riots, civil disturbance, financial or liquidity crisis, internet failure, computer viruses, tampering, unauthorised intervention, network failure, data storage failure, telecommunications failure, malfunction, interception, fraud, technical failure, cyber-attack, change in applicable laws and regulations including any regulation of the Reserve Bank of India, flood, fire, storm, earthquake, explosion, accident, electrical failure or other natural calamity or disaster. The Company reserves the right, in its sole discretion, to cancel, terminate or suspend any Service upon the occurrence of any such event.

A.24 AMENDMENT

The Company reserves the right to modify, change, substitute, remove, suspend or update these Terms, or any information or policy referred to herein, at any time by posting the updated Terms, information and policies on the Platform. Such changes shall be effective immediately upon posting. Your continued use of the Services or the Platform shall be deemed to be your unconditional and irrevocable acceptance of the revised Terms.

Any modification to these Terms shall be updated on this page together with the date of update. You are required to visit this page and acquaint yourself with the Terms from time to time, and the Company shall not be obliged to individually intimate you of any update or modification.

A.25 NOTICES, ASSIGNMENT AND GENERAL

A.25.1 Notices. All notices and other communications required to be given under these Terms shall be in writing and shall be deemed to have been given upon receipt when sent by (i) personal service at the registered office of the Company set out in the Preamble; (ii) registered post with acknowledgement due at the said address; or (iii) electronic mail to grievance@getzenzy.com. Notices to you shall be validly given if sent to the e-mail address, mobile number or postal address last recorded in your User Account, or by in-app notification.

A.25.2 Assignment. You shall not assign or transfer these Terms or any right or obligation hereunder without the prior written consent of the Company. The Company may freely assign or novate these Terms to any of its affiliates, permitted assigns or any other entity, without any condition or restriction, provided that such assignment does not prejudice your rights under any subsisting Loan Agreement.

A.25.3 Entire Agreement. These Terms, together with the Privacy Policy, the supplemental and product-specific terms, the disclaimers and all other policies published on the Platform, constitute the entire understanding between you and the Company in relation to the Platform and the Services, and supersede all prior oral or written understandings. Any modification shall have no force or effect unless expressly agreed or acknowledged in writing by the Company.

A.25.4 Waiver. No waiver of any breach shall constitute a waiver of any prior, concurrent or subsequent breach of the same or of any other provision, and no waiver shall be effective unless made in writing and signed by an authorised signatory of the waiving party. You agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of or relating to the Services or these Terms must be filed within 1 (one) year after such claim or cause of action arose, or be forever barred.

A.25.5 Severability. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, unlawful or unenforceable to any extent, such provision shall to that extent be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law, and the parties shall endeavour to give effect, including commercial effect, to their intentions as reflected herein.

A.25.6 Relationship. The parties are independent principals, and nothing in these Terms shall be deemed to create a joint venture, partnership, association, employment or agency relationship between them or their respective affiliates. The Company acts solely as a marketplace and referral platform for its Partners, and does not act as an agent of, or perform any lender’s function on behalf of, any Regulated Entity or other Partner.

A.25.7 Survival. Clauses A.16 to A.23, A.25, A.26 and A.27 shall survive the termination or expiry of these Terms.

A.26 GOVERNING LAW, ARBITRATION AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of laws principles. In the event of a dispute, the parties shall first endeavour to resolve the dispute amicably. If the dispute is not resolved within 30 (thirty) days of written notice, either party may refer the dispute to arbitration by a sole arbitrator appointed by mutual consent. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended. The seat and venue of arbitration shall be Bengaluru, Karnataka, and the proceedings shall be conducted in English. The award of the arbitrator shall be final and binding on the parties. Subject to the foregoing, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction, including for the grant of any interim relief.

Nothing in this Clause shall affect your right, as a consumer, to approach any consumer forum or other statutory or regulatory authority having jurisdiction, or to avail of the grievance redressal mechanisms set out in Clause A.27.

A.27 GRIEVANCE REDRESSAL

A.27.1 Level 1 – Customer Support. You may raise any query, complaint or feedback in writing or by e-mail to the Company’s customer support at support@getzenzy.com. You agree to provide complete support to the team attending to your query.

A.27.2 Level 2 – Grievance Redressal Officer. If your concern is not resolved to your satisfaction, or is not resolved within the timeline prescribed under applicable law, you may escalate the matter to the Grievance Redressal Officer appointed by the Company in compliance with the Information Technology Act, 2000 and the rules made thereunder and the Consumer Protection (E-Commerce) Rules, 2020, whose particulars are as follows:

Designation: Grievance Redressal Officer

Name: Jay K

E-mail: grievance@getzenzy.com

Contact Number: +91 91879 79122

Address: GoodWorks Akshay Tech Park, 3rd Floor, Plot No. 72 & 73, EPIP Zone, Whitefield, Bengaluru – 560066, Karnataka, India

Working hours: 10 AM to 7 PM [Monday to Friday]

Part D – Zenzy Coins, Rewards & ReFERRALS

D.1 ZENZY COINS

Zenzy offers Users loyalty points (“Coins”) in various forms for their regular and continuous use of the App. Coins are awarded for performing various actions on the App. Coins are rewarded purely for the regular use of the App, and the App does not permit the purchase or accrual of Coins in any other manner. Coins may be redeemed by Users to participate in the rewards or offers run on the App from time to time. Coins have no monetary value, are not a payment instrument or e-money, are non-transferable, and confer no right or entitlement whatsoever.

Zenzy reserves the right, at its sole discretion, to change the mode of accrual of any type of Coins, including the number of Coins received in proportion to a User’s activities; to disqualify any User who does not meet the offer requirements or for any other reason, including misuse of the offer, fraud, suspicious transaction or activity, or any legal or regulatory requirement; and to discontinue, change or issue any new form of Coins at any time. Detailed terms are set out in the Terms of Rewards published on the App, which shall be read together with these Terms.

D.2 NO INDUCEMENT TO BORROW

For the avoidance of doubt, no Coin, reward, referral incentive or voucher is offered as an inducement to avail any loan or credit facility, and the grant of any such benefit does not affect the pricing, terms or eligibility of any loan, which are determined solely by the Regulated Entity.

Annexure A – List of Partners

A. Regulated Entities – Loan Marketplace
The Company operates a Loan Marketplace through which loan products offered by Regulated Entities are made available to eligible customers. The list of Regulated Entities whose loan products are currently available through the Loan Marketplace is updated from time to time and can be accessed Here.

B. H5 and Banner Partners / Partnered Brands and Financial Institutions
The list of H5 and banner partners, partnered brands and other financial institutions whose products or services are made available through Zenzy is updated from time to time and can be accessed Here.